Shipping Policy

Last Updated: November 8, 2026

Thank you for shopping at ALVEIA! We are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://www.alveia.store.

1. Shipping Locations

ALVEIA currently offers shipping within the United States.

We aim to deliver your orders to the shipping address provided during checkout. Please make sure your address and contact information are accurate before completing your purchase.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During high-demand periods, holidays, or promotional events, processing may take slightly longer.

You will receive an order confirmation email after successfully placing your order.

3. Shipping and Delivery Time

Our estimated delivery timeframe is:

• Order Processing: 1–3 business days

• Shipping Transit: 5–10 business days

• Estimated Total Delivery: 6–13 business days

These are estimated timeframes and are not guaranteed delivery dates.

Delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

4. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

If free shipping or a promotional shipping offer is available, the applicable terms will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take 24–72 hours to become active after shipment.

You can use the tracking details provided in your shipping confirmation email to follow your order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@alveia.store.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

ALVEIA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, subject to applicable consumer protection laws.

7. Delayed or Lost Packages

Although we work to ensure timely delivery, delays may occur due to carrier issues, severe weather, customs procedures, or other unexpected circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will help review the tracking information and investigate the delivery issue with the relevant shipping provider.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include your order number and clear photos of the issue so our team can review your request.

We will work with you to find an appropriate solution in accordance with our Return & Refund Policy.

9. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate shipping confirmation emails and tracking details.

10. Contact Information

If you have any questions about shipping or delivery, please contact us:

Store Name: ALVEIA
Website: https://www.alveia.store
Email: support@alveia.store
Phone: +1 (323) 779-4731

Our customer support team aims to respond within 1–2 business days.

Thank you for choosing ALVEIA. We appreciate your business!