Privacy policy

Privacy Policy

Last Updated: November 8, 2026

At ALVEIA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from https://www.alveia.store.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

· Name

· Billing and shipping address

· Email address

· Phone number

· Order and purchase details

· Payment-related information

· Device, browser, and website usage information

Payment information is generally processed securely by our third-party payment providers. We do not store complete payment card details on our own servers.

2. How We Use Your Information

We use your information to:

· Process and fulfill your orders.

· Arrange shipping and delivery.

· Send order confirmations and tracking updates.

· Respond to customer service requests.

· Process returns, refunds, and exchanges.

· Improve our website, products, and shopping experience.

· Detect and prevent fraud or unauthorized transactions.

· Send promotional communications where permitted by law and, where required, with your consent.

3. Sharing Your Information

We may share relevant information with trusted third-party service providers when necessary to operate our store, including:

· Shopify, our e-commerce platform.

· Payment processors.

· Shipping and delivery providers.

· Order fulfillment and logistics partners.

· Website analytics and marketing service providers.

These providers may use your information only as necessary to perform their services or as otherwise permitted by law.

We do not sell your personal information for money.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

· Keep your shopping cart working.

· Remember your preferences.

· Understand how visitors use our website.

· Improve website performance.

· Support advertising and marketing activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online system or method of data transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

· Request access to your personal information.

· Request correction of inaccurate information.

· Request deletion of certain personal information.

· Opt out of certain marketing communications.

· Withdraw consent where processing is based on consent.

· Request information about how your data is used or shared.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.