Refund policy

Return & Refund Policy

Last Updated: November 8, 2026

At ALVEIA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

· Be unused and unworn.

· Be in their original condition.

· Include original packaging and tags, where applicable.

· Be accompanied by proof of purchase or an order confirmation.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To request a return, please contact our support team:

Email: support@alveia.store

Please include:

· Your order number.

· The item you wish to return.

· The reason for the return.

· Photos, if the item is damaged or incorrect.

Our support team will review your request and provide return instructions if approved.

Please do not send items back without receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number and clear photos of the issue. We will review your request and arrange an appropriate solution, which may include a replacement or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after processing. Your bank or payment provider may require additional time.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

· Items marked as final sale.

· Gift cards.

· Items that have been used, washed, or damaged after delivery.

This does not affect any rights you may have under applicable consumer protection laws.

6. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, ALVEIA will review the issue and provide an appropriate return solution.

For other returns, customers may be responsible for return shipping costs. Any applicable costs will be communicated before the return is completed.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@alveia.store.

Orders that have already been processed or shipped may not be eligible for cancellation. Please refer to our Order Cancellation Policy for more details.