Payment Policy
# PAYMENT POLICY
**Last Updated: November 15, 2026**
At Atello, we aim to provide a secure and convenient checkout experience for every customer.
### 1. Accepted Payment Methods
We accept the payment methods displayed and available at checkout.
Depending on availability, these may include:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Other supported digital payment methods
The exact payment methods available will be shown during checkout.
### 2. Payment Processing
All payments must be successfully authorized before an order can be processed.
Payments are handled through Shopify-supported payment gateways and other authorized payment providers.
### 3. Currency
Product prices and checkout totals are displayed in the currency shown on our website.
Your bank or card issuer may apply additional currency conversion fees or other charges.
### 4. Payment Security
We use secure payment processing services to help protect customer payment information.
Atello does not intentionally store complete credit or debit card numbers on its own systems.
### 5. Order Confirmation
After successful payment, customers will receive an order confirmation email containing their order details.
If you do not receive a confirmation email, please check your spam or junk folder before contacting us.
### 6. Failed Payments
If your payment is declined or unsuccessful, your order may not be processed.
Please verify your payment information or contact your bank or payment provider for assistance.
### 7. Pricing and Taxes
Applicable taxes and shipping charges will be calculated and displayed during checkout where required.
The final amount payable will be shown before you complete your purchase.
### 8. Refunds
Approved refunds will be issued according to our Refund & Return Policy.
Refunds are generally returned to the original payment method.
The time required for funds to appear depends on your bank or payment provider.
### 9. Fraud Prevention
We reserve the right to review transactions and take reasonable steps to prevent unauthorized or fraudulent purchases.
Orders may be delayed, declined, or cancelled where legally permitted if suspicious activity is identified.
### 10. Contact Information
For payment-related questions, please contact:
Email: support@atello.store
Phone: +1 (323) 779-4731
**Atello**
8 E 79th St, New York, NY 10075, USA